Privacy Policy

 

Our Privacy Commitment

At Gaming Spotter USA we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.
This Policy applies to our Canadian retail stores, our Web Sites, mobile apps, call centers, and all other channels in which Gaming Spotter USA collects and uses your personal information. All references to “Web Sites” in this Privacy Policy mean shop.gamingspotter.com. 

What we collect

The types of information we collect depend on the nature of your interaction with us.

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information – e.g., name, postal address, telephone number, and email address;
  • your personal preferences – e.g., product wish lists, language preferences, and marketing consent
  • your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

In addition, we may collect the following types of information:

  • we may ask you for your postal code, for example, to assist us with market research, planning our flyer distribution, and other marketing communications;
  • we may collect certain data when you visit our Web Sites, such as your IP address, the type of browser you are using, or the referring URL; or
  • we may collect and summarize customer information in an aggregate format for internal statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a Gaming Spotter credit card if you have provided us with certain financial information.

Supplementing Information

From time to time we may supplement the information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

How we collect and use information collected from you

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

In-Store and Online Purchases

When you purchase a product or service from Gaming Spotter or a Web Site, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase. We may also need to collect contact information to provide certain services, including delivery services, reserve and pick-up, product servicing, in-home consultations or installations, and extended warranty coverage. If you provide us your email address, we will also collect your email address for the purpose of sending you an e-receipt. We also may use your contact information to send you promotional information. You can opt out by following the instructions under “Unsubscribe” below. 

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, Gaming Spotter offers a Return Policy. For Gaming Spotter to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce a photo ID for verification purposes only.

Purchase Follow-Up, Surveys, and Customer Research

Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate. The information obtained through our surveys and customer research is used to help us understand our customers, to enhance our product and service offerings, promotions, and events, and/or to assist in the selection of store locations. 

Online Accounts

To engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or payment card information. We use this information to create your account, process your payment, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as Customer Reviews. If you purchase an e-gift card, we collect the recipient’s name, email address, and any message you provide in order to send the gift card on your behalf. We rely on you to ensure that you have obtained all necessary consents to provide this information to us.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Gaming Spotter to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order. 

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Newsletters or Updates

Gaming Spotter offers a variety of newsletters and promotional communications. If you sign-up or are subscribed for our newsletter or other promotional communications, we will send you communications that may be tailored based on your interests, preferences, and behavior. You may choose to stop receiving these communications at any time. Each marketing or promotional message we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar messages. You may also use the unsubscribe link included below under the heading “Unsubscribe.”. Please note that even if you unsubscribe from receiving our promotional communications, you may continue to receive certain transactional or account-related communications from us. Our subscriber list is not sold or rented to other parties.

Cookies, Tracer Tags, and Web Beacons 

The Web Sites use “cookies”, a tiny element of data that our Web Sites can send to your browser, which may then be stored on a Web Site user’s computer to permit the Web Site to recognize future visits using that browser. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site. Our Web Sites or email communications may also use technology such as “tracer tags” or “Web Beacons”. This technology allows us to understand which areas of our emails you click on and our behavior on our Web Sites, such as which pages you visit. These tracer tags are used to help us optimize and tailor our Web Site for you and other future visitors to our Web Site, and to help provide you with email content and ads tailored to your interests.  

Web Site Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. For our own research purposes, we may link tracking information with personal information voluntarily provided to us. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Interest-Based Advertising

We or third parties such as ad networks and other advertising companies may serve advertisements on our Web Sites and on other websites and social networking sites. We or those third parties may use cookies, tracer tags, or web beacons to report certain information about your visits to our Web Sites and other websites, such as web pages you visit and your response to ads, in order to measure the effectiveness of our marketing campaigns, better understand our users and to deliver ads that are more relevant to you, both on and off our Web Sites. Gaming Spotter adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioural Advertising. To learn more and to opt-out of having your information used by participating companies for online behavioral advertising purposes, please visit http://youradchoices.ca/choices. Please note that if you choose to opt-out you must opt-out of each web browser on each computer, mobile device, and tablet you use. If you opt out of receiving interest-based ads, you will continue to receive advertising, but it will not be based on online behavioral information about you. We may also use services provided by third-party platforms, including social networking platforms, to serve you tailored ads. We do this by providing a hashed version of your email address or other information to the platform provider. To opt-out of this type of tailored advertising, please contact us as set out below under the heading “Unsubscribe”.  

Social Media

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins, and applications. When you engage with our content on or through third-party social networking websites, plug-ins, and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Web Site and on the third-party social networking websites, plug-ins, and applications, and to provide you with other products or services you may request.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources that are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. Gaming Spotter has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use, and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

How to contact us:

Gaming Spotter is responsible for all personal information under its control. Our Privacy Manager is accountable for Gaming Spotter compliance with the principles described here. If you have any questions, concerns, or complaints about the privacy practices of our organization or would like information on our use of service providers located outside of Canada please contact us at the following:

Email: contact@gamingspotter.com (please read the Important Reminder below)

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Important Reminder about Privacy and Security:

Please remember that emails sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Gaming Spotter is not responsible for any transmission by you of any personal information over the public Internet.

We cannot promise that your use of our Web Sites or mobile applications will be completely safe. We encourage you to use caution when using the internet, protect your personal information, and know your rights regarding privacy.

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